Last Updated: 6th November 2024

Sydney Signature Limos is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury hire car services in Sydney and when you access our website, mobile applications, and other digital platforms.

1. Information We Collect

We may collect personal information necessary to provide you with our services, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Details: Pickup and drop-off locations, booking date and time, and service preferences.
• Payment Information: Credit card or payment details, billing address, and related financial data.
• Identification Information: For verification purposes, we may request IDs (such as driver's license) for some bookings.
• Communications: Any messages, feedback, or customer service inquiries.

2. Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information, including:

• Device Information: Type of device, operating system, IP address, and browser type.
• Usage Data: Pages viewed, access times, and browsing behavior on our website.
• Location Data: With your permission, we may collect precise location data from your device to provide accurate service (e.g., pickup location).

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To process bookings, provide transportation services, and customize your experience.
• Customer Support: To respond to inquiries, requests, and complaints.
• Payment Processing: To complete transactions securely.
• Improvement and Analysis: To enhance our services, analyze usage trends, and improve website functionality.
• Legal Compliance: To comply with legal obligations and to protect the rights, property, and safety of our clients, staff, and business.

4. How We Share Your Information

We may share your personal information in the following cases:

• With Service Providers: We may share your information with third-party providers, such as payment processors, booking systems, and IT services, for business purposes.
• For Legal Purposes: We may disclose information as required by law or to protect the safety and rights of Sydney Signature Limos, its customers, and the public.
• In Case of Business Transfers: In the event of a merger, acquisition, or sale, we may transfer your information to the new business entity.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our security practices include encryption, access controls, and secure storage of payment information. However, no electronic transmission or storage system can be 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Update: You may access, update, or correct your personal information by contacting us directly.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us.
• Data Deletion: You may request the deletion of your personal data where legally permitted. Note that certain information may be retained for record-keeping, compliance, or fraud prevention.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and gather information about website traffic and usage. You can set your browser to refuse cookies or alert you when cookies are being sent, but some parts of the website may not function properly without them.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under this age.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will post the updated policy on our website and update the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: